At Sintive.store, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us so we can review the issue and help with a return, replacement, or refund where applicable.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be:
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Unused and in its original condition
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In the original packaging, where applicable
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Accompanied by your order number or proof of purchase
Some products may have different return restrictions due to their nature. Any specific restrictions will be stated on the product page or at checkout.
2. Damaged or Incorrect Items
Please contact us as soon as possible if your order:
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Arrives damaged
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Contains the wrong product
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Is missing an item
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Has a manufacturing defect
Please provide your order number and clear photos of the item and packaging so we can review the issue.
3. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, health, or other practical reasons. This may include:
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Opened or used personal-care products
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Products that cannot be resold for hygiene reasons
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Clearance or final-sale items, where clearly identified
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Gift cards
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Items specifically marked as non-returnable
4. Return Shipping
If the return is due to an incorrect, damaged, defective, or missing item caused by us, we may provide return-shipping instructions or cover reasonable return shipping costs.
For returns due to customer preference, such as ordering the wrong item or changing your mind, return shipping costs may be the customer’s responsibility, unless otherwise required by applicable law.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
We will not misrepresent the terms or conditions of our refund policy, and applicable consumer-protection requirements may provide additional rights depending on your location. (Consumer Advice)
6. Exchanges
If you receive a defective or incorrect product, we may offer an exchange or replacement when the requested item is available.
If the item is unavailable, a refund may be provided instead.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible at info@sintive.store.
Cancellation requests received before shipment will be reviewed. Once an order has shipped, it may need to be handled through our return process.
For orders that cannot be shipped within the timeframe promised, applicable consumer-protection rules may require cancellation options or a refund. (Federal Trade Commission)
8. Sale and Clearance Items
Sale, promotional, or clearance items may have different return conditions. Any special restrictions will be clearly stated before purchase.
9. How to Request a Return
To request a return or refund, email us at:
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos, if the item is damaged or defective
Please wait for our instructions before sending an item back.
10. Contact Us
If you have any questions about returns or refunds, please contact:
Email: info@sintive.store
Website: Sintive.store
